Thursday, 18 April 2013

April 16 2013 update to: 

Ongoing experience of TRYING to Network our
SAMIL River 5200TL-D Solar Inverter

 A very brief update to say I've now had two other Samil owners email me to share their similar stories with me.
To one of the senders I replied ...

It’s nice to know its not just me!
I too have been rung by MikeZhang and have this MASSIVE email trail between us.

He has taken my early reports to the devs and I too got told to use VIplant instead of the browser solution ... despite me explaining at-length that the inverter won’t even stay on the network long enough to use VIplant ... quite apart from my having already set up an account and tried VIplant with total non-success.

In short it doesn’t seem like they want to recognise they have a problem and keep telling me to upgrade the firmware using  “the latest” rar file which they emailed me which I can’t seem to get through to them appears to be an EARLIER version than what is on the replacement inverter I had swapped-in by my installer!!!!

Am I frustrated ... you bet I am!
Having paid as much as we have for a supposedly “automated” system which I have to manually record each day and even then with the second unit every so often it records some totally erroneous daily value like 0.04KW on a sunny day or conversely 53KW+ on a partially cloudy day when the best “real” value I’ve ever seen is like 39.37KW on a totally sunny day!

I can only hope you are right and with more voices Samil will finally try and fix the shonky firmware!

Do stay in touch and I’ll try and update the blog when I have new info

Please Tweet/Facebook/G+ about my blog to get the info out to other Samil owners

I take it you did see all the pages I put up with all my research and findings?

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